Email: info@todoasakusa.tokyo
What we can help with
- Corrections. A price has changed, a shop has closed, a route no longer runs. Tell us what you saw and when, and ideally where — a photo of the notice or a link to the official page helps.
- Reader reports. Booked something through one of our pages and it went well or badly? We use these reports when we update our reviews. We do not publish your name.
- Operators and venues. If you run a business in Asakusa and a fact about you is wrong, email us from your business address with the correct information and a public source for it.
What we cannot help with
We do not sell tickets or tours, so we cannot change, cancel or refund a booking, and we cannot see your booking details.
- Bookings made on GetYourGuide: use the Help Center in your GetYourGuide account or app.
- Bookings made on Klook: use Klook's in-app chat or the Help Center on klook.com.
- Bookings made directly with a venue or operator: contact them directly; their details are on our review pages.
For emergencies in Japan call 110 (police) or 119 (fire and ambulance). The Japan Visitor Hotline run by the Japan National Tourism Organization answers in English, Chinese and Korean around the clock on 050-3816-2787.
Response time
We usually reply within a few working days. Corrections that affect your safety or your money get priority.